Feedback from previous guests about their experience.
58%
enjoyed the hotel and would happily stay again
5.8/10
Guest rating
Rooms
7.4
Location
9.2
Service
8.8
Dining
7.8
Guest reviews
5.8/10
based on 5 reviews
8.5
8.5/10 based on 4515 reviews
Sebastian
United Kingdom,
March
2025
6.0/10
My stay at the Clayton Hotel Amsterdam American was a mixed bag. The location was unbeatable, right in the heart of Amsterdam, and the staff were super friendly. However, I did run into some issues with noise and cleanliness that definitely soured the experience a bit. Overall, it had potential, but just missed the mark in some areas.
Rooms
6.0
The room was nicely decorated and the bed was comfy, but I was taken aback by the glass-door toilet that felt a bit like a public restroom, which kinda killed the vibe. Also, it was quite cold in the room.
Service
Location
8.0
You can't beat the location! It's central and close to tons of shops and attractions. I found it easy to get around and walk to many places.
Dining
6.0
Breakfast was alright, but nothing to rave about. The buffet was standard, and I was disappointed that some items came out cold. Though the restaurant can get crowded, the atmosphere looked nice.
Facilities
5.0
I was hoping for a bit more from the amenities since it's rated 4-star, but the limited room service menu really disappointed me. The bar being closed one night was also a bummer.
Emma
United Kingdom,
January
2025
5.4/10
I had an excellent stay at Clayton Hotel Amsterdam American. The attentive staff and really good location near major attractions made my visit nice, though the breakfast could have offered a bit more variety. Overall, the décor and comfort of the room contributed to a pleasant experience.
Rooms
8.0
My Rock Royalty Room was clean and modern, featuring a beautiful canal view. However, the poor bathroom setup and insufficient lighting were drawbacks. It would have been more comfortable if the setup had allowed for easier use.
Service
10.0
The staff were incredibly friendly and helpful throughout my stay, notably Nicole who took great care of us in the Rock Royalty Lounge. They consistently went above and beyond to ensure I had everything I needed.
Location
9.0
The location was excellent, with easy access to the tram and close to major cultural sites. It was perfect for sightseeing, though the noise from the busy city did sometimes disrupt my sleep.
Dining
7.0
The breakfast buffet offered a good selection of hot and cold items, though I found some of the offerings a bit lacking in variety. The afternoon tea and snacks in the Rock Royalty Lounge were definitely highlights.
Facilities
8.0
The Rock Royalty Lounge was a fantastic addition, providing exclusive access to snacks and drinks. Despite a couple of minor hiccups in housekeeping, overall amenities were modern and met expectations.
Michael
United Kingdom,
January
2025
5.8/10
I had a lovely stay at Clayton Hotel Amsterdam American, which boasts an impressive location near major attractions and a friendly atmosphere. My room was comfortable, and I appreciated the beautiful decor and cleanliness throughout the hotel. However, the air conditioning was less than satisfactory, as it turned off at odd hours, making my return after a long day a bit uncomfortable. Overall, it was a nice experience, but the AC situation kept it from being perfect.
Rooms
7.0
My room was comfortable and clean, featuring thoughtful amenities like a fridge and coffee machine. However, it felt quite dark, and I struggled with the limited air conditioning options.
Service
9.0
The staff were friendly and went out of their way to assist, from early check-in to providing travel tips, making the experience enjoyable and welcoming.
Location
10.0
The central location was fantastic, with easy tram access right outside, allowing me to explore Amsterdam with ease and convenience.
Dining
9.0
Breakfast was a standout feature, with a wide variety of delicious options that kept me well-fed each morning.
Facilities
6.0
The hotel offered modern amenities, though I found the air conditioning system to be problematic.
Jessica
United Kingdom,
December
2024
5.6/10
I absolutely enjoyed my stay at the Clayton Hotel Amsterdam American. The location was fantastic, just a short walk to many attractions and right next to the canal. My room was spotlessly clean and incredibly comfortable, with a great view. However, I did notice a few areas for improvement, especially regarding the dining options, which felt a bit repetitive during my stay.
Rooms
8.0
My room was lovely with a super king bed and amazing amenities, including a coffee machine and a waterfall shower. However, the decor was somewhat dark, and I think they could improve the lighting. Overall, it was a space where I felt very comfortable and relaxed.
Service
7.0
The staff were friendly and attentive, which made my stay even better. They seemed to genuinely care about my experience and even remembered my name at breakfast. However, there were moments when the service felt a bit slow, which detracted from the overall efficiency.
Location
9.0
This hotel has a prime location; it's close to the tram for easy city access and surrounded by restaurants and bars. I loved that I could walk to many attractions like the Rijks Museum and Dam Square. The vibrant area was perfect for exploring.
Dining
8.0
Breakfast was good, with a decent selection of items, but it did get a bit repetitive. The dining room was beautiful, and the staff there were lovely, yet I would have appreciated more variety over the days I stayed.
Facilities
7.0
The hotel had modern amenities such as a smart TV and excellent Wi-Fi, which I appreciated. The fitness facilities were decent, and I liked the lounge space, but I think they could enhance the room service and dining options to match the caliber of the rest of the hotel.
Matthew
United Kingdom,
October
2024
7.0/10
My stay at the Clayton Hotel Amsterdam American was truly nice. The location was perfect for exploring the city, with easy access to trams and nearby attractions. While my room was cozy, my friends had a much larger one, highlighting some variability in room sizes. Overall, the service was really good and the breakfast buffet was impressive.
Rooms
8.0
The room I stayed in was compact yet nicely decorated and clean, though my friends enjoyed a much larger space with a great view of the canal. The bed was incredibly comfortable, providing a great night's sleep.
Service
9.0
The staff were incredibly friendly and attentive. They were helpful in arranging taxis and ensuring our needs were met throughout the stay.
Location
10.0
The hotel's location was superb. I loved being within walking distance to major attractions and local eateries. The tram station nearby made it easy to explore more of Amsterdam.
Dining
9.0
Breakfast was a highlight with a wide variety of options. The atmosphere in the dining area was lovely, making for a great start to each day.
Facilities
8.0
Amenities such as room service and dry cleaning were convenient additions to my stay. The hotel itself had a unique decor that added charm to the overall experience.
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